Terms of Service
Last updated: 19 July 2026
Supplier: epassportify, established in Türkiye. Contact: [email protected].
1. Scope and business use
These Terms govern access to the epassportify website, application, Digital Product Passport (“DPP”) tools, QR services, exports, and related support (together, the “Service”). The Service is offered for business and professional use. If you use the Service for an organization, you confirm that you are authorized to bind that organization. “Customer” and “you” mean that organization.
By creating an account, starting a paid subscription, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
2. What the Service does
epassportify helps textile manufacturers, exporters, and other professional users structure product, material, supplier, traceability, and compliance-related information; generate QR codes; publish customer-authorized product pages; and create data or label exports.
The Service is self-service B2B software. Subscription fees purchase access to the web application, its software features, and the usage allowances shown on the Pricing page. epassportify does not sell consulting, legal or regulatory advice, certification, conformity assessment, or work performed on the Customer's behalf. Technical and product-onboarding support is limited to helping Customers use the software.
The EU Ecodesign for Sustainable Products Regulation provides a framework for product-specific rules. Textile-specific requirements and implementation details may continue to change. The Service is a software and data-management tool, not a conformity assessment body, certification authority, legal adviser, customs representative, or regulator. Use of the Service does not by itself establish compliance with any law, standard, buyer specification, or certification scheme.
3. Early access and service development
The Service is under active development. Features, interfaces, technical integrations, data fields, and output formats may be added, modified, deprecated, or removed to improve the Service or respond to changing technical and regulatory requirements.
- Free and expressly identified pilot workspaces: test data may be migrated, transformed, or reset. Where reasonably practicable, we will provide advance notice before a planned reset that materially affects stored data.
- Paid workspaces: routine development will not be used as a reason to intentionally delete Customer Content. We apply reasonable care to migrations and operations, but no online service can guarantee that data loss will never occur.
You must retain authoritative copies of product records, supplier evidence, declarations, certificates, and any other information that you are legally or contractually required to preserve. During early access, the Service must not be used as the sole archive for such records. Export important data regularly and verify outputs before relying on them.
4. Accounts and security
You must provide accurate account and organization information, protect credentials, use appropriate access controls, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account by authorized users. You may not share access with unauthorized third parties or circumvent plan limits.
5. Customer Content and public DPP pages
“Customer Content” means data, text, images, documents, product claims, supplier details, identifiers, and other information submitted by or for you. You retain ownership of Customer Content. You grant us a non-exclusive, worldwide, limited licence to host, copy, process, transform, transmit, back up, and display Customer Content only as needed to operate, secure, support, and improve the Service and comply with law.
You are responsible for the legality, accuracy, quality, and evidential basis of Customer Content, including sustainability, origin, composition, certification, safety, and traceability claims. You must have all necessary rights and notices to submit personal data or confidential supplier information.
When you publish or activate a DPP page, you instruct us to make the selected content publicly accessible. Do not publish personal data, trade secrets, restricted documents, or confidential supplier information unless you have a lawful basis and authority to do so. You are responsible for reviewing the public output before distributing or printing its QR code.
6. Acceptable use
You must not use the Service to:
- violate law, sanctions, export controls, intellectual property, privacy, or other third-party rights;
- submit content you know is false, deceptive, unlawful, or unsupported;
- introduce malicious code, probe security without written authorization, disrupt the Service, or bypass rate or usage limits;
- resell, sublicense, scrape, reverse engineer, or copy the Service except where applicable law does not permit that restriction;
- use the Service as an emergency, safety-critical, medical, or sole statutory recordkeeping system.
7. Plans, limits, billing, and taxes
Current plans, included usage, and prices are shown on the Pricing page and at checkout. Product and QR allowances are usage limits, not commitments to create, host, or verify content on your behalf. Unless checkout expressly states otherwise, paid early-access plans are billed monthly in advance and renew automatically each month until cancelled.
For paid plans, an “entitlement year” is each consecutive 12-month period beginning on the paid subscription start date. Annual issuance allowances reset on its anniversary and unused allowance does not roll over. Monthly billing does not make the allowance monthly. Free-plan allowances are cumulative workspace totals and do not reset. Product-model usage includes models created and later deleted; variants do not count as separate models. Changing plan does not start a new entitlement year unless we expressly confirm otherwise.
Paddle acts as the authorized reseller and merchant of record for paid online transactions. Paddle processes payment, applicable taxes, invoices, subscription administration, and approved refunds under the Paddle Buyer Terms. Prices displayed before checkout may exclude VAT, sales tax, or similar taxes; the final amount and currency are shown by Paddle before purchase.
We may change prices or plan limits prospectively. Where a change materially disadvantages an existing paid Customer, we or Paddle will provide notice required by law before it takes effect. You may cancel before the change applies.
8. Cancellation, suspension, and termination
You may cancel a subscription at any time through the Paddle customer portal or the cancellation route provided in your receipt or billing screen. Cancellation takes effect at the end of the current monthly billing period. Access to paid entitlements continues until then, unless access is suspended for security, fraud, unlawful use, or material breach. Cancellation and refund rights are described in our Refund Policy.
We may suspend affected access immediately where reasonably necessary to contain a security incident, prevent harm, respond to law, or address suspected fraud. For other material breaches, we will normally provide notice and a reasonable opportunity to remedy the breach before termination.
On expiry or termination, paid entitlements end and the account may revert to the then-current free limits. Existing content may become read-only, inaccessible, or scheduled for deletion in accordance with our retention practices and legal obligations. Export required data before the subscription ends. Cancellation does not itself constitute a request to erase personal data; such requests are handled under the Privacy Policy.
9. Availability, support, and third-party services
We aim to operate the Service with reasonable skill and care. Unless a separate written service-level agreement applies, we do not guarantee uninterrupted availability, a particular response time, permanent compatibility with third-party systems, or recovery of every item of data. Maintenance, security work, internet failures, hosting incidents, and third-party services may affect availability.
The Service may interoperate with authentication, payment, hosting, storage, email, standards, resolver, or other third-party services. We are not responsible for changes or failures outside our reasonable control, but this does not exclude obligations that cannot lawfully be excluded.
10. Intellectual property and feedback
We and our licensors retain all rights in the Service, software, designs, documentation, and branding. These Terms grant only a limited, non-exclusive, non-transferable right to use the Service during the applicable plan. If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.
11. Confidentiality
Each party will protect the other party’s non-public business, technical, and commercial information using reasonable care and use it only for the relationship under these Terms. This obligation does not apply to information that is public without breach, already lawfully known, independently developed, lawfully received from another source, or required to be disclosed by law.
12. Data protection
Our handling of personal data is described in the Privacy Policy. For personal data contained in Customer Content that we process only on the Customer’s documented instructions, the Customer is normally the controller and epassportify acts as processor. A data processing agreement may be made available where required.
13. Warranties and regulatory responsibility
To the maximum extent permitted by law, the Service is provided “as available.” We do not warrant that generated content is legally sufficient, accepted by a regulator or buyer, error-free, or suitable for a particular product or market. Customer remains responsible for obtaining professional advice, checking applicable requirements, validating source data and outputs, and deciding whether and how to place a product on a market.
Nothing in these Terms excludes warranties, remedies, or statutory rights that cannot lawfully be excluded.
14. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, or business opportunity. Our aggregate liability arising from the Service will not exceed the fees paid for the affected Service during the three months immediately preceding the event giving rise to the claim.
The exclusions and cap do not apply where liability cannot legally be limited, including liability for fraud, wilful misconduct, or other matters that applicable law requires to remain unlimited. Nothing in this section removes a remedy expressly provided in the Refund Policy.
15. Indemnity
To the extent permitted by law, Customer will defend and indemnify epassportify against third-party claims arising from Customer Content, unlawful or unauthorized publication, infringement of third-party rights, or Customer’s material breach of these Terms. This obligation applies only to the extent the claim was caused by the Customer and does not cover our own breach, negligence, or wilful misconduct.
16. Changes to these Terms
We may update these Terms for legal, security, technical, or operational reasons. We will post the revised version and update the date above. Where a change materially disadvantages an existing paid Customer, we will provide reasonable advance notice where required. Continued use after the effective date constitutes acceptance; if you do not agree, you may cancel before the change takes effect.
17. Governing law and disputes
These Terms and the Supplier-Customer relationship are governed by the laws of Türkiye, excluding conflict-of-law rules. Courts at the Supplier’s place of establishment in Türkiye have jurisdiction, subject to any mandatory jurisdiction or statutory rights that apply. The separate payment and reseller relationship between a Buyer and Paddle is governed by Paddle’s own terms.
18. General
If part of these Terms is unenforceable, the remainder remains effective. A failure to enforce a provision is not a waiver. Customer may not assign these Terms without our written consent, except as part of a lawful merger or sale of substantially all relevant assets. We may assign them as part of a reorganization, financing, merger, or sale, subject to applicable law.
19. Contact
Questions, legal notices, and support requests may be sent to [email protected].